Exchanges can only be processed for customers shipping within the U.S. International product exchanges are not available.
We will process an exchange for size only (excluding custom printed products). We will not process exchanges for a different shirt style or merchandise item. Size exchanges will only be processed for shirts that are unwashed/unworn and purchased within the past 30 days. Please follow the size exchange procedure outlined below. A pre-paid return envelope is required. If an exchange request is submitted without a pre-paid return envelope, the merchandise maybe be forfeited at a customer loss.
All sales are final on the custom printed products We can not exchange custom printed products for a different size.
To exchange an unwashed/unworn shirt for a different size, please send the shirt to the address below. Include a self addressed, pre-paid postage envelope for us to send you the new shirt in. We are not responsible for lost or stolen packages, so we suggest purchasing tracking numbers and insurance for both shipments. Also enclose a note stating which size you would like to exchange for.
111 VENTURE DRIVE
DOVER, NH 03820
We are unable to guarantee exchange availability, as there is a possibility that a style/size may not be available for an exchange. If this happens, we will contact you regarding options on merchandise substitutions. Please allow 2-4 weeks for processing and delivery. All questions regarding our exchange policy should be emailed to firstname.lastname@example.org .
If you receive a damaged merchandise item, please send detailed images of the damage to email@example.com . Also include a brief description of the damage, where/when you purchased the item (at the theater, on our website, from a retail store, etc.), and your shipping address. This email must be sent within 14 days or purchase. We will review this information and reply regarding how we plan to resolve the issue. If we determine a replacement is needed, it will be an even exchange for the same exact item. JSR Merchandise reserves the right to make all final decisions regarding exchanges, including not replacing a damaged merchandise item.
Send an email to firstname.lastname@example.org , outlining the situation. Also include a photo of the incorrect merchandise and the packing list that was included with your shipment.
If JSR Merchandise is responsible for a fulfillment error, we will ship you the correct item along with a pre-paid return label to ship us back the incorrect merchandise.
If you ordered an incorrect item or size, please see the return and exchange policy outlined above.