Pre-orders

The estimated ship date on pre-orders is subject to change pending any production delays from the production or manufacturing company. The pre-order product posting will reflect the most current ship date information, so please periodically check the product posting for updated information.

Since the merchandise has a future release date, all pre-orders will remain “processing” until the physical merchandise has shipped. Unless contacted by JSR Direct to say there is a problem with your order, a “processing” status is an indicator that your order has been received and funds successfully secured to reserve you the merchandise for the release date.

I placed an order for several items, one being the pre-order merchandise? When will my order ship?

Orders that contain a pre-order item will not ship until all the items are available. If you order a pre-order item along with an item that is currently available for shipping, then we will wait until the pre-order item is available to ship the entire order. If you would like to receive your other items before the pre-order item is available, please place a separate order.

International orders that contain a pre-order item will not be broken up.
We always try to have a pre-order shipped out by the release date. However, occasionally we may be waiting for a manufacturer or supplier to send us items for the pre-order. In this scenario, trust that JSR Direct is doing all it can to obtain the items required to fulfill your order as quickly and efficiently as possible. If your pre-order is pending after the release date and you would like to know the status of the order, please feel free to contact customer service.