Product Information

PRODUCT INFORMATION

PLEASE NOTE THAT ALL OF OUR SHIRTS ARE ASSUMED TO BE BLACK UNLESS OTHERWISE NOTED IN THE PRODUCT DESCRIPTION.

Are these shirts genuine? 
Yes, we are the official merchandise supplier for all of the acts represented on our website.

Why do some shirts cost more for larger sizes?

Shirt sizes above XL have a $1.50 upcharge added on to the price for each increase in X size (e.g. a shirt priced at $19.95 will cost $21.45 for a 2XL and $22.95 for a 3XL).  Sweatshirt sizes above XL have a $3.00 upcharge added onto the price for each increase in X size (e.g. a sweatshirt priced at $45.00 will cost $48.00 for a 2XL and $51.00 for a 3XL).

What are the actual sizes for your shirts? 
We use a variety of shirts from different manufactures, so the fit of each shirt will vary by style.  Ladies tees in particular are wildly variable depending on the cut of the shirt.  If you have questions about a specific shirt, please email us at support@jsrdirect.com and we’d be happy to give you details.  Sizing for a common unisex tee is below. 

Unisex Sizing:

Size

Chest

Body Length

 XS  

35

27

 S  

38

28

 M  

41

29

 L  

44

30

 XL  

48

31

 2XL  

52

32

 3XL  

56

33

 

Pullover and Zip Up Hoodie Sizing:

Size

Chest

Body Length

 XS  

36

25 1⁄2

 S  

39

26 3⁄8

 M  

43

27 1⁄2

 L  

47

25 5⁄8

 XL  

51

29 3⁄4

 2XL  

55

30 7⁄8

RETURNS

What is your return policy?

ALL SALES ARE FINAL. JSR Merchandise does not offer refunds.
 
If you ship product back requesting a refund, the refund will not be issued and you will forfeit the merchandise. Exchanges can only be processed for customers shipping within the U.S. International product exchanges are not available.
We will process an exchange for size only (excluding custom printed products). We will not process exchanges for a different shirt style or merchandise item. Size exchanges will only be processed for shirts that are unwashed/unworn and purchased within the past 30 days. Please follow the size exchange procedure outlined below. A pre-paid return envelope is required. If an exchange request is submitted without a pre-paid return envelope, the merchandise maybe be forfeited at a customer loss. All sales are final on the custom printed products We cannot exchange custom printed products for a different size. To exchange an unwashed/unworn shirt for a different size, please send the shirt to the address below. Include a self-addressed, pre-paid postage envelope for us to send you the new shirt in. We are not responsible for lost or stolen packages, so we suggest purchasing tracking numbers and insurance for both shipments. Also enclose a note stating which size you would like to exchange for.
JSR MERCHANDISING ATTN: EXCHANGES 111 VENTURE DRIVE DOVER, NH 03820
We are unable to guarantee exchange availability, as there is a possibility that a style/size may not be available for an exchange. If this happens, we will contact you regarding options on merchandise substitutions. Please allow 2-4 weeks for processing and delivery. I received a damaged item, how do I exchange it? If you receive a damaged merchandise item, please send detailed images of the damage to support@jsrdirect.com . Also include a brief description of the damage, when you purchased the item and your shipping address. This email must be sent within 14 days or purchase. We will review this information and reply regarding how we plan to resolve the issue. If we determine a replacement is needed, it will be an even exchange for the same exact item. JSR Merchandise reserves the right to make all final decisions regarding exchanges, including not replacing a damaged merchandise item.
 
Exchanges can only be processed for customers shipping within the U.S. International product exchanges are not available.

 

EXCHANGES

Can I exchange a shirt for a different size? 

We will process an exchange for size only (excluding custom printed products). We will not process exchanges for a different shirt style or merchandise item. Size exchanges will only be processed for shirts that are unwashed/unworn and purchased within the past 30 days. Please follow the size exchange procedure outlined below. A pre-paid return envelope is required. If an exchange request is submitted without a pre-paid return envelope, the merchandise maybe be forfeited at a customer loss.
All sales are final on the custom printed products We can not exchange custom printed products for a different size.

To exchange an unwashed/unworn shirt for a different size, please send the shirt to the address below. Include a self addressed, pre-paid postage envelope for us to send you the new shirt in. We are not responsible for lost or stolen packages, so we suggest purchasing tracking numbers and insurance for both shipments. Also enclose a note stating which size you would like to exchange for.

JSR MERCHANDISE
ATTN: EXCHANGES
111 VENTURE DRIVE
DOVER, NH 03820

We are unable to guarantee exchange availability, as there is a possibility that a style/size may not be available for an exchange. If this happens, we will contact you regarding options on merchandise substitutions. Please allow 2-4 weeks for processing and delivery.  All questions regarding our exchange policy should be emailed to support@jsrdirect.com . 

I received a damaged item, how do I exchange it? 
If you receive a damaged merchandise item, please send detailed images of the damage to support@jsrdirect.com .  Also include a brief description of the damage, where/when you purchased the item (at the theater, on our website, from a retail store, etc.), and your shipping address. This email must be sent within 14 days or purchase. We will review this information and reply regarding how we plan to resolve the issue. If we determine a replacement is needed, it will be an even exchange for the same exact item. JSR Merchandise reserves the right to make all final decisions regarding exchanges, including not replacing a damaged merchandise item. 

I received the incorrect item or size in my order, how do I exchange it? 
Send an email to support@jsrdirect.com , outlining the situation. Also include a photo of the incorrect merchandise and the packing list that was included with your shipment. 

If JSR Merchandise is responsible for a fulfillment error, we will ship you the correct item along with a pre-paid return label to ship us back the incorrect merchandise.

If you ordered an incorrect item or size, please see the return and exchange policy outlined above. 

Can I stop by the theater or warehouse or office to process an exchange?

We are unable to process exchanges in person. All exchanges must be conducted by following the procedure outlined above.