ALL SALES ARE FINAL. JSR Merchandise does not offer refunds.
If you ship product back requesting a refund, the refund will not be issued and you will forfeit the merchandise. Exchanges can only be processed for customers shipping within the U.S. International product exchanges are not available.
We will process an exchange for size only (excluding custom printed products). We will not process exchanges for a different shirt style or merchandise item. Size exchanges will only be processed for shirts that are unwashed/unworn and purchased within the past 30 days. Please follow the size exchange procedure outlined below. A pre-paid return envelope is required. If an exchange request is submitted without a pre-paid return envelope, the merchandise maybe be forfeited at a customer loss. All sales are final on the custom printed products We cannot exchange custom printed products for a different size. To exchange an unwashed/unworn shirt for a different size, please send the shirt to the address below. Include a self-addressed, pre-paid postage envelope for us to send you the new shirt in. We are not responsible for lost or stolen packages, so we suggest purchasing tracking numbers and insurance for both shipments. Also enclose a note stating which size you would like to exchange for.
JSR MERCHANDISING ATTN: EXCHANGES 111 VENTURE DRIVE DOVER, NH 03820
We are unable to guarantee exchange availability, as there is a possibility that a style/size may not be available for an exchange. If this happens, we will contact you regarding options on merchandise substitutions.
Please allow 2-4 weeks for processing and delivery. I received a damaged item, how do I exchange it? If you receive a damaged merchandise item, please send detailed images of the damage to firstname.lastname@example.org . Also include a brief description of the damage, when you purchased the item and your shipping address. This email must be sent within 14 days or purchase. We will review this information and reply regarding how we plan to resolve the issue. If we determine a replacement is needed, it will be an even exchange for the same exact item. JSR Merchandise reserves the right to make all final decisions regarding exchanges, including not replacing a damaged merchandise item.